Shipping policy

1. Shipping Area

We currently ship within Canada, excluding the following regions:

Yukon
Northwest Territories
Nunavut

We do not ship to P.O. Boxes.

2. Shipping Locations

Orders are fulfilled from our local warehouses in Toronto and Vancouver, depending on product availability and your delivery location.

Orders may be shipped in multiple packages depending on the product, package size, weight, warehouse availability, battery transportation requirements, and carrier limitations.

3. Shipping Charges, Processing & Delivery Time

Eligible electric dirt bike orders include free standard shipping within our supported Canadian delivery area.

Accessory-only orders are subject to the shipping terms described in Section 7 below.

Orders typically require 1–2 business days to process before shipment. During major sales events, promotional periods, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

After dispatch, please allow approximately 5–7 business days for delivery.

Estimated total delivery time: 6–9 business days.

Business days are Monday through Friday and exclude weekends and public holidays.

All processing and delivery timeframes are estimates only. Actual delivery times may vary depending on carrier performance, weather conditions, peak shipping periods, public holidays, remote delivery locations, transportation disruptions, or other circumstances outside our reasonable control.

All prices and charges displayed at checkout are in Canadian dollars (CAD). Customers should not be required to pay separate import duties upon delivery unless otherwise disclosed during checkout.

If you have registered an account on ca.yozmasport.com, you may also check your order and tracking information through your account.

For questions regarding your shipment, please contact support@yozmasport.com.

4. Address Changes & Delivery Modifications

Please carefully review your shipping address and contact information before placing your order.

Before Shipment

There is no charge for changing your shipping address before a tracking number has been issued. Please contact us as soon as possible if you need to make a change.

After Shipment

Once an order has shipped, address changes or delivery modifications are subject to carrier availability and may result in additional charges or delivery delays.

If an address change is requested after shipment, an additional C$50 per item may apply.

If the package has already been successfully delivered to the original address, any additional shipping or reshipment requested by the customer may be subject to additional charges.

Changes made after shipment, including address changes, shipment holds, or delivery preference updates, may delay delivery.

If you would like to change the colour, size, or model of your electric dirt bike, please contact us before the order ships.

5. Refused or Undeliverable Shipments

Please make sure your shipping address and contact information are complete and accurate before placing your order.

If a customer refuses delivery, or if a shipment is returned to us as undeliverable due to an incorrect or incomplete address, repeated unsuccessful delivery attempts, or another reason attributable to the customer, a C$180 shipping and handling charge may apply.

Any applicable charge will be determined based on the circumstances of the shipment.

6. Split Shipments

Due to carrier weight, package-size, battery transportation, or warehouse fulfilment requirements, some orders may be shipped in multiple packages.

Separate shipments may help:

Reduce the risk of shipping damage
Comply with carrier size and weight requirements
Improve package tracking
Improve overall shipping efficiency

As a result, you may receive multiple tracking numbers for a single order, and individual packages may arrive on different days.

For questions regarding your packages or tracking information, please contact support@yozmasport.com.

IN 10 Pro Orders

The IN 10 Pro bike and battery are shipped separately due to carrier weight limits and battery transportation requirements.

Customers should expect separate packages and tracking information. The bike and battery may arrive on different days.

7. Accessory Shipping

For accessory-only orders:

Orders of C$99 or more: Free standard shipping is available.
Orders under C$99: Shipping charges are calculated based on the delivery location and displayed at checkout.

Shipping availability and delivery times may vary depending on your location, inventory availability, and carrier service.

8. Return Shipping Costs

If a return is requested for a reason attributable to the customer, the customer is responsible for the applicable return shipping costs.

Original shipping charges and return shipping costs are non-refundable unless otherwise required by applicable law or unless the return results from an error on our part.

If the product received is damaged, defective upon arrival, or incorrect due to an error by Yozma, the customer will not be responsible for the applicable return shipping costs once the issue has been reviewed and confirmed by our customer service team.

Standard return shipping fees are:

Electric dirt bike: C$180 per unit
Accessory: C$30 per item
Battery: C$100 per unit

For complete return eligibility requirements, refund terms, and procedures, please review our Return & Refund Policy.

IN 10 Pro Returns

Because the IN 10 Pro bike and battery are shipped separately, they must also be returned separately.

This is required due to carrier weight limits and battery transportation requirements. Attempting to combine the bike and battery in a single return shipment may result in additional charges or rejection by the carrier.

Applicable return shipping fees are:

Bike: C$180 per unit
Battery: C$100 per unit

9. Shipping Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Public holidays
Peak sales or shipping periods
Transportation disruptions
Remote delivery locations
Other unexpected logistics conditions

All estimated processing and delivery times are based on historical order data and are provided for reference only.

If your order has not arrived within the estimated delivery timeframe, please contact support@yozmasport.com. Our team will assist you in reviewing the tracking information and shipment status.

10. Lost, Stolen, or Misdelivered Packages

If your package is lost, missing, or appears to have been delivered to the wrong location, please contact support@yozmasport.com as soon as possible.

Our team will assist you in reviewing the tracking information and, where applicable, work with the shipping carrier to investigate the delivery status.

The resolution of a lost, stolen, or misdelivered package may depend on the carrier’s investigation, delivery records, and the specific circumstances of the shipment.

Customers are responsible for providing a complete and accurate shipping address and ensuring that the delivery location is secure and accessible.

If tracking shows that a package has been delivered but you are unable to locate it, please contact us promptly so we can assist with the next steps.

11. Shipping Damage

Please inspect your order as soon as it is delivered.

If your product arrives damaged, please contact support@yozmasport.com within seven (7) days of delivery.

To help us review a shipping damage claim, you may be asked to provide:

Your order number
Photos or videos clearly showing the damage
Photos of the shipping carton and packaging
A dated photo of the damaged component
Relevant shipping or delivery documentation

Please retain all original packaging and paperwork until your claim has been reviewed and resolved.

If visible damage is present at the time of delivery, please note the damage on the carrier’s delivery documentation or Bill of Lading before signing for the shipment whenever possible.

After reviewing the information provided, confirmed shipping damage may be eligible for replacement parts, compensation, or another appropriate resolution depending on the circumstances.

Shipping damage claims are time-sensitive, so we strongly recommend inspecting your electric dirt bike and all packages immediately after delivery.

12. Freight Forwarders & Customer-Arranged Shipping

If a customer chooses to arrange their own shipping method, use a freight forwarder, or have the product transferred or reshipped by another third-party shipping service after delivery, additional transportation risks may apply.

Damage occurring during transportation arranged independently by the customer, through a freight forwarder, or through another third-party reshipping service may not be covered under Yozma’s standard shipping damage protection or Limited Warranty.

Any claim will be reviewed based on the circumstances and available documentation.

For additional information regarding warranty coverage and claims, please review our Limited Warranty Policy.