Warranty Policy

Yozma One-Year Limited Warranty and Replacement Policy

Last updated: September 14, 2026

All YOZMA bikes are covered by our manufacturer’s one-year limited warranty against manufacturing defects.

1. Warranty Period and Eligibility

The warranty is registered automatically when the initial purchaser places an order through our online store. The warranty is registered to the initial purchaser and begins on the date the initial purchaser receives the bike.

The warranty may be transferred to a subsequent owner only when both of the following conditions are met:

  • The original one-year warranty period has not expired.
  • The subsequent owner can provide the initial purchaser’s name and original order number.

2. Warranty Procedure

All YOZMA bikes carry a one-year warranty from the date of receipt against manufacturing defects in materials and workmanship. Free accessories are not covered.

Yozma will assist with replacing parts that are confirmed to be defective due to materials or workmanship. Shipping damage reported within seven (7) days of delivery will be reviewed under the shipping damage process described below.

YOZMA reserves the right, at its sole discretion, to determine whether damage to or a defect in an electric bike or covered component qualifies under this Limited Warranty.

Warranty Claims

If you believe your YOZMA bike has a warranty issue, your first point of contact should be the official website or online retailer from which you purchased the bike.

Before submitting a warranty claim, please contact us at support@yozmasport.com. Proof of purchase and photos or videos showing the issue are required for all warranty requests.

Valid warranty claims will be processed through YOZMA for a period of one year from the date of the original retail purchase.

YOZMA will not ship replacement parts until the submitted photos or videos have been reviewed. Customers must provide the required evidence by email.

Important: Warranty coverage is limited to the replacement of defective parts. Customer-incurred fees, including installation, labor, mechanic shop charges, and service fees, are not covered and will not be reimbursed.

Shipping Damage Claims

In rare cases, a product may be damaged during shipping. If shipping damage occurs, please contact support@yozmasport.com and provide photos or videos showing the damage.

Complimentary accessories are not eligible for replacement or compensation for minor cosmetic scratches sustained during transportation.

Notice: Shipping damage claims must be submitted within seven (7) days of receiving the electric bike.

3. Covered Items

Frame

YOZMA e-bike frames are covered for one year from the date of the original retail purchase. A defective frame may be replaced with a new frame under this Limited Warranty; however, labor charges for frame replacement are not covered.

YOZMA reserves the right to use scratch-and-dent stock when replacing a frame under this warranty. A defective frame may be replaced with the same or the most nearly comparable frame at YOZMA’s discretion.

Frame issues not covered under this warranty include, but are not limited to:

  • Corrosion
  • Paint fading, scratches, or impact marks
  • Impact damage
  • Non-reversible modifications, including drilling or welding
  • Chainguard mounts attached to the frame, where applicable

Batteries

YOZMA batteries are covered by a one-year limited warranty.

During the one-year warranty period, a defective battery will be repaired or replaced at no cost to the customer. Repair or replacement does not restart or extend the original warranty period.

No cash reimbursement will be provided.

YOZMA reserves the right, at its sole discretion, to assess whether a battery is defective and eligible for warranty coverage.

The battery warranty does not cover:

  1. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including stunt riding, racing, or similar activities inconsistent with the intended use of the product), improper storage, abnormal exposure to liquids, chemicals, moisture, abrasives, sand, or dirt, neglect, or abnormal physical, electrical, or electromechanical stress.
  2. Scratches, dents, and cosmetic damage, unless caused by YOZMA.
  3. Products with a serial number or barcode that has been removed, defaced, damaged, altered, or made illegible.
  4. Ordinary wear and tear.
  5. Defects or damage caused by accessories, products, or ancillary or peripheral equipment not furnished or approved by YOZMA.
  6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment that differs from the Assembly Instructions or Owner’s Manual.
  7. Defects or damage resulting from external causes, including collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, a blown fuse, or improper use of an electrical source.
  8. Products used or purchased outside the United States or Canada.
  9. Battery defects or damage resulting from any of the following:
    • Charging with a battery charger not intended or appropriate for use with the battery, or improper use of a battery charger
    • Broken battery seals or evidence of tampering
    • Use of the battery in equipment other than the bike

Parts & Components

Original YOZMA parts and components are covered by a one-year limited warranty. Damage caused by the customer or another person is not covered.

For warranty claims submitted after the seven-day shipping damage reporting period, the bike owner may be responsible for shipping costs associated with replacement parts. Any applicable charge will be communicated before the replacement part is shipped. This does not apply to an approved shipping damage claim reported within seven (7) days of delivery.

Normal wear and tear is not covered. Wear and tear will be assessed by YOZMA. Items and conditions not covered include, but are not limited to:

  • Brake pads
  • Rotors
  • Spokes
  • Tires and tubes
  • Chains
  • Chainrings
  • Cassettes
  • Cranksets
  • Corrosion on electrical components
  • Damage to or deterioration of the product’s surface finish, appearance, or aesthetics

This Limited Warranty is expressly limited to the replacement of covered parts that are defective in materials or workmanship, including handlebars, seat posts, saddles, brakes, lights, cranksets, pedals, rims, freewheels, cassettes, derailleurs, shifters, wiring harnesses, kickstands, reflectors, and hardware.

The parts and components warranty does not cover:

  1. Labor charges for part replacement.
  2. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including stunt riding, racing, or similar activities inconsistent with the intended use of the product), improper storage, improper exposure to liquids, chemicals, moisture, abrasives, sand, or dirt, neglect, or abnormal physical, electrical, or electromechanical stress.
  3. Scratches, dents, and cosmetic damage not caused by YOZMA.
  4. Products with a serial number or barcode that has been removed, defaced, damaged, altered, or made illegible.
  5. Defects or damage caused by accessories, products, or ancillary or peripheral equipment not furnished or approved by YOZMA.
  6. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment that differs from the Assembly Instructions or Owner’s Manual.
  7. Defects or damage resulting from external causes, including collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, a blown fuse, or improper use of electricity.
  8. Products used or purchased outside the United States or Canada.
  9. Installation, labor, service, diagnostic, or mechanic fees charged by third-party service providers.