Refund policy

Order Cancellation, Return & Exchange Policy

We value every customer’s trust and are committed to providing a transparent and fair after-sales experience. Please review the following policy carefully before placing your order.

1. Order Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at support@yozmasport.com.

Before Shipment

Orders cancelled before shipment will incur a 5% handling fee based on the order amount.

After Shipment

If the order has already been shipped, cancellation is no longer supported.
You may initiate a return after delivery. A C$180 per bike fee will be deducted from your refund, covering return shipping and handling costs.

2. Exchange Policy

Before Shipment

Free exchange is available for products of the same price.
If you exchange for a different model, you are responsible for paying the price difference.

After Shipment (Not Delivered Yet)

Exchanges are not supported once the order has been shipped.

After Delivery (Within 14 Days)

Exchanges are accepted within 14 days of delivery. Items must be:

Unused
In their original condition
Free from dirt, dust, or odour
Packed in the original packaging

We strongly recommend keeping the original packaging for at least 14 days after receiving your order.

Exchange Fees

Electric dirt bike: C$180 per unit
Accessory: C$30 per item
Battery: C$100 per unit
Exchange for a different model: C$180 shipping fee plus any applicable price difference
Defective or damaged item: Free replacement or exchange, with related shipping costs covered by Yozma

3. Return Policy

Return Conditions

Returns must be requested within 14 days of delivery.
Items must be unused and in their original condition and packaging.

We do not accept returns for:

Used items
Batteries returned for non-quality-related reasons
Special orders
Sale items
Gift cards
Gift orders

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within seven (7) days of delivery.
Provide photos or videos clearly showing the issue.

After reviewing and confirming the issue, we will:

Offer replacement parts, an exchange, compensation, or another appropriate resolution.
Cover the related return or exchange shipping costs.

Non-Quality Returns

Customers are responsible for the following return shipping fees:

Electric dirt bike: C$180 per unit
Accessory: C$30 per item
Battery: C$100 per unit

4. Return & Exchange Process

Submit a Request
Email support@yozmasport.com with:
- Your order number
- The reason for the return or exchange
- Photos or videos, if the item is damaged or defective
Review & Approval
Our team will review your request and respond with its approval status.
Receive Instructions
- Approved requests will receive return instructions and a return shipping label.
- Do not return any item without prior authorization.
Ship the Item
- Pack the item securely in its original packaging.
- Ship the item using the provided return label.
- Notify us of the return tracking number after the item has been shipped.
Inspection & Processing
Once the returned item is received, inspection and processing take approximately 3–6 business days.

5. Refund Policy

Once your return has been received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method.
Refund processing takes approximately 7–15 business days, depending on your bank or payment provider.
Any applicable shipping fees already incurred will be deducted from the refund.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If the issue persists, please contact us at support@yozmasport.com.

6. Important Notes

Do not return items without prior approval.
Unauthorized returns may incur a restocking fee of up to 25%.
Items that do not meet the return conditions will be rejected and returned to the customer.